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Complete WFH opportunity- NOC Lead Engineer

from 6 to 11 year(s) of Experience

Mumbai (All Areas)

₹ Not Disclosed by Recruiter

Posted: 56 days ago

Job Description

Roles and Responsibilities

  • Manage a team of NOC Engineers and Leads, develop and retain great engineering talent
  • Own end to end availability and performance of critical systems and build automation to prevent problem recurrence 
  • Monitoring and supporting On-premises and cloud-based infrastructure
  • Diagnosing infra and application alerts, events, or incidents
  • Defining, gathering and analyzing KPI from various systems
  • Work closely with engineering managers and development teams to ensure high availability and scalability of the systems
  • Constant focus on process improvement by regularly evaluate and improvise processes of NOC
  • Establish process for L1 support to all the infra and application issues.
  • Send regular updates to leadership and stakeholders about the incident
  • Drive RCA and collaborate with action owners 
  • Strong problem-solving skills. Ability to look beyond the problem and contribute to design improvements
  • Demonstrates exceptional written and verbal communication skills 
  • Collaborate across teams and overcome obstacles by resolving issues regardless of team boundaries
  • Promotes a positive team environment by modeling behavior that supports good morale
  • Manage on-call rotations to provide 24/7 coverage, track ticket update and closer 

Desired Candidate Profile

  • 6+ years of NOC/Technical Support/SRE background desirable with 2+ years of People/Team Management exposure
  • Experience in managing teams, set clear measurable goals for the team
  • Strong troubleshooting skills, understanding of support tickets, monitoring systems, log analysis, processes and metrics
  • Experience resolving issues and requests in a timely manner
  • Excellent verbal & written communication skills
  • Ability to think proactively, passion towards problem-solving
  • Dependability, strengths in teamwork and communication
  • Attention to detail, and desire to complete work accurately and quickly
  • Strong understanding of Linux and Windows operating systems 
  • Demonstrate solid experience in Python/Ruby/Go and shell scripting for automation or integration with APIs
  • Understanding of Production Monitoring solutions using APM tools


Looking for candidate who can join immediately or within 15 days. Interested Candidates can share their resume at nidhi.shah@acsicorp.com or can connect on 8319760982





Industry: IT Services & Consulting
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Programming & Design
Role: Team Lead/Technical Lead
Employment Type: Full Time, Permanent

Education:UG -Any Graduate

Company Profile

ACS Global Tech Solutions Pvt. Ltd.

ACS Solutions is a leading global information technology, consulting, and business solutions organization. Since 1998, we have been a trusted partner to mid-market and enterprise clients worldwide in their digital transformation journey. Our extensive experience serving all major industry domains, passion for innovation, combined with the power of state-of-the-art technologies in cognitive sciences, cloud computing, data sciences, product engineering, robotic process automation, machine learning, and blockchain helps our clients envision their next, strategically transform, and drive exceptional results. Headquartered in the US, ACS Solutions has grown to over $900 million in revenue with more than 17,000 employees and consultants worldwide.

View Contact Details+
Contact Details

Contact Company:ACS Global Tech Solutions Pvt. Ltd.

Address :Plot No. 6, Sector 126,, NOIDA, Uttar Pradesh, India