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Quality Assurance Associate-Night Shift

from 2 to 4 year(s) of Experience

Noida

₹ Not Disclosed by Recruiter

Posted: 35 days ago

Job Description

Job Designation Associate Quality Assurance


  • Department Business Excellence (Quality Assurance)
  • Location Noida
  • Shift Timing 18:30 03:30 IST & 19:30 04:30 IST
  • In Quality Management, you will be overseeing all activities and tasks needed to maintain a desired level of excellence within the process.
  • You will be expected to perform daily audits and share feedback.
  • Perform data analysis, prepare quality trend/metrics, and share monthly dashboards to internal stakeholders.
  • Should understand quality tools and methodology. Utilize quality tools and techniques to perform and document root cause investigations.
  • 2 to 3+ Years of overall experience required with 1 year of applicable experience in contact center quality assurance.
  • Knowledge of 7 QC Tools.
  • Well versed with domain knowledge & MS Office (especially Excel, Word, and PPT)
  • Should have excellent written and verbal communication skills.
  • Able to compose and analyze qualitative and quantitative data.
  • Ability to multitask and successfully operate in a fast paced, team environment; Secondary Skills
  • Prior experience of US IT Recruitment/Operations would be an added advantage.
  • Ability to multi-task and remain cool under pressure, organize and work with rapidly changing priorities.
  • Passionate about customer experience Certification
  • Six Sigma Green Belt (Not Mandatory) Knowledge and Competence
  • Proficient with Quality Tools and techniques Pareto and Root Cause Analysis.
  • Has experience in preparing Weekly and Monthly Reports on Excel and PPT •
  • Feedback Delivery



Industry: IT Services & Consulting
Functional Area: IT Software - QA & Testing
Role Category: QA/Testing/Documentation
Role: Quality Assurance/Quality Control Executive
Employment Type: Full Time, Permanent

Education:UG -Any Graduate

Company Profile

ACS Global Tech Solutions Pvt. Ltd.

ACS Solutions

View Contact Details+
Contact Details

Contact Company:ACS Global Tech Solutions Pvt. Ltd.

Address :Plot No. 6, Sector 126,, NOIDA, Uttar Pradesh, India